Frequently Asked Questions
What if the shoes/items I order do not fit or are unsuitable?
Then you are more than welcome to send them back as long as they have not been worn of course within 28 days of purchase.
When will my order arrive?
If the item is in stock, then you can usually expect it within 2-3 working days. For items that we do not carry in stock, please allow 7-14 days.I really need my order straight away, can you ship ASAP?
Yes we can, we carry most of our own stock and those items that we do not, have a 7 - 14 day delivery schedule on and this will be listed beneath the description of the item. If you are unsure, please feel free to give us a call or e-mail us using the 'Contact Us'form.
Will my order be packaged discreetly?
All products are despatched by us either in plain brown paper or grey mailing bags, there is no mention of the company name on the outer packaging. We sometimes place a return address on the packaging, but with a name instead of the company name for privacy reasons.
I don't like giving credit card details over the Internet, can I pay for my order any other way than online?
Of course you can. We accept payment via cheque or postal order or if you prefer, you can give us a call on 01484 537780 and we can take your payment over the phone. Remember to dial +441484 537780 if you are calling from outside of the UK. If you do wish to pay by Postal Order or Cheque then please make them payable and send to:-
Booted Up
80 Leeds Road
York House
Huddersfield
West Yorkshire
HD1 6DD.
However, PayPal is totally secure and you need not worry at all about inputting your credit card details.When is my payment taken?
Your payment is taken automatically when you process your order using our payment provider PayPal, who then pass on your order details but no financial information whatsoever to us. PayPal is totally secure and is used by literally millions of people each day on e-bay to make payments.
What is your security policy
We at Bootedup.com are committed to customer privacy and security. Our on-line ordering system uses the latest secure encryption technology. All personal and credit card information is submitted with the highest level of security for your protection. Likewise if you order over the phone, then all your information after the order has been processed will be shredded to avoid the theft of your identity and fraud.